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Frequently Asked Questions


What is a Credit Report?
A credit report is a report about your credit history & payment behavior that is kept by South Africa's credit bureaus. The Credit Report contains your personal information such as name, address, employer & South African ID number - The personal information is obtained from the details you give to creditors when completing a credit application.

The credit bureaus also keeps all details of your credit history such as your account history & paying habits. For instance do you pay your accounts regularly and on time. Your Credit Report does not contain race or religious believes.

What is a Credit Score?
It is a number that consist of 3 digits and is created by credit bureaus reflecting your overall credit profile. It also includes score ranges that will help you understand your credit score.

A consumer credit report will be updated with new information provided over time by credit/service providers. Your Credit Score is determined on the information within a credit report when the score is rasked, so a score generated a week ago will probably be similar as credit score calculated today.

What Determines your Credit Score?
Having too much debt & available credit can sometimes do harm to your credit score. Credit or credit providers could feel that you have the means to spend more than you could afford to pay back. You mayt want to consider closing some accounts or ask to have your credit limit reduced on some accounts.

If your account balances are too high. High amounts of debt can indicate to credit or service providers that you are obtaining more credit than you can pay back. It is a good to use your credit cards often but also remember to keep your balances below 35 % of your credit limit. If you have balances above 35-50 %, you may see your credit score starting to decline.

Late payments will make your credit score decline. A 90 day late payment is more damaging than a 30 day arrears account. Always pay the minimum amount on your credit account every month.

Too many new accounts and looking for new credit can indicate higher risk if the enquiries are done across many different credit sectors within a short period. Opening many credit accounts in a short space of time affects your credit score. The effect from applying for credit will differ from person to person determined on their credit history.

Bankruptcy & judgments on your credit report are public records that shows that you did not honour your debt. In some cases, such as judgments, it also shows that the creditor took legal action against you to collect the outstanding debt. Any item of this nature will significantly lower your credit score. Full ayment of these items will not immediately repair the damage to your credit score.

What is a Judgment?
Judgments are granted by the courts against consumers who have not paid their debts to a creditor. A judgment is public info & remains on your credit report for five years or until the judgment has been rescinded by a court or paid in full. Consumers no longer have to get the judgments rescinded by a court. Pure Credit can assist you with this procedure.

What is a Rescinded Judgment?
When a judgment by a court has been granted against an individual in error, or when other irregularities have occurred, or if the creditor agrees to the rescission, judgments could be rescinded & removed from the individual's credit report. Pure Credit can assist you with this procedure.

What is a Default?
Default data is negative information supplied to credit bureaus by creditors if you default on your credit agreement.

A default reflects on your credit report for two years or one year, depending on the default. Subjective classifications of consumer defaults remain for one year. Consumer default classifications where enforcement has taken place such as bad debt written off or handed over, credit card revoked or repossession of goods remains on your credit report for two years.

Default data will be removed once the default has been paid in full. Once the default has been paid, you have 1 week to update the information & inform the credit bureaus of the paid up status. The credit bureaus, in turn, have one week from receiving the notification from the lender to amend the credit report. Pure Credit can assist you with this procedure.

How to log a Credit Dispute or Query
Is there credit information that you feel is inaccurate on your credit report or do you not agree with some information on the credit report? Find out how to make sure your credit report is consistent & only contains the information that is relevant to you.

Our goal is to maintain accurate information on your credit reports. If you do not recognise info on your credit report, or believe some info may be inaccurate, you may request an investigation. Only wrong information may be removed; negative information that is correct will remain on your credit report for the required legal retention periods. Pure Credit can assist you with this procedure.

You can log a dispute or query with the credit bureas. Pure Credit recommends that you do not apply for credit during a dispute. Disputes are typically concluded within 20 business days of the date we receive your request. Pure Credit can assist you with this procedure.

What Credit Records can be Disputed?
A credit dispute is a challenge to the accuracy of a credit report's information. If info on your credit report does not appear to be correct in all details, you can log a dispute with the credit bureaus. If the info that appears on your credit report is correct, but needs to be updated it is considered an update & will be handled as a query. Pure Credit can assist you with this procedure.

The following are examples of credit disputes:


Factually incorrect: The info on your credit record is factually incorrect. This may be any court records, defaults, payment profile lines, or trace alerts. Example is that you did not apply for any debt counseling, but your credit report is updated with a debt counseling indicator. Pure Credit can assist you with this procedure.

Fraud: Someone applied for credit fraudulently using your name & you are now blacklisted for the bad debt. Pure Credit can assist you with this procedure.

Outdated information: The info on your credit profile is outdated. Often defaults and judgments remain on your credit report even though they can be removed. Pure Credit can assist you with this procedure.